1. General Returns

• Return Window: All eligible products may be returned within 1 day of purchase.
• Condition of Product: Returns are accepted only if the product is in its original, unopened box and the handset remains inactivated.
• Point of Return: The product must be returned to the same location where it was purchased.
• Required Documentation: A valid legal bill must accompany the return. The return process is subject to the mutual understanding and agreement between the seller and the buyer. This ensures that the customer’s satisfaction at the time of purchase is confirmed before payment is made.

2. Dead on Arrival (DOA) Policy

• Brand Policy Compliance: In the case of a DOA handset, please follow the brand’s official DOA policy.
• Certification Requirement: A DOA certification must be obtained from an authorized service center.
• Replacement or Upgrade: Once DOA certification is provided, the brand will replace the handset or offer an upgrade as per their policy.

3. Additional Information

• For any queries or further details, please confirm and cross-check with the seller.

This policy is designed to ensure a transparent, fair process that protects both the customer and the seller while maintaining high satisfaction standards at the time